Many IT companies claim to offer fixed pricing. What they don’t tell about is the clause they inserted in your agreement that allows them to charge you hourly for any “unexpected incidentals”. This leaves the door wide open to abusive behavior.
We’ll always provide you with fixed price estimates. If our estimate is wrong and it’s our fault we’ll absorb the cost. Your project gets delivered on time and in budget. If the cost of the project needs to change we’ll discuss it with you, providing you with a fresh (fixed) estimate.
There’s nothing worse than paying for a product that falls apart as soon as you’re ready to use it.
If we recommend, purchase and install hardware or software for you and it fails to perform as promised, we’ll fix it free of charge. If your hardware or software fails and it’s our fault we’ll fix it free of charge.
Other IT companies pass the cost of their errors, mistakes, or negligence on to you. What happens when they forget to ask about something important or they make an expensive mistake? They add that to your bill.
With CloudHance, you’ll only pay for a project once. If we make a mistake or our work needs to be repaired (and it’s our fault), we’ll make it right free of charge.
Imagine there’s a disaster. Your business has come to a screeching halt. When do you want the problem fixed? Now. What happens if your IT company doesn’t respond quickly?
If you’re a Managed IT customer and we fail to match the response times we promised you, we’ll fix your problem free. We’ll credit your monthly subscription for the amount of time it takes us to fix the problem.
